I ordered a multi combination ladder set with platform from these people via eBay. I missed the delivery so card was left with no explanation on it. Managed after several texts to them to collect it from royal mail 2 days later. When received found that the one ladder was damaged. Arranged to replace damaged ladder with replacement on arrival found that they had sent the whole set again (which I still have) which the other ladder was damaged but managed take a good set. Contacted them to let them know what had happened and they tried telling me that I should have sent hhe whole set back which isn't true( i jave their text to prove it). They replied by saying that they would let me know, that was nearly a week ago. I will give them another week them give it to the that man. Not impressed