Vile. Removed the negative feedback I left of a seller who sent the wrong item and denied it, then got me pay for postage and said they'd refund no problem (pblinens). I took pictures of evidence (even when they said I tore apart packaging so barcode couldn't be read (I had proof this was nonsense because I took a picture of the packaging). They care only about revenue and will do their upmost to protect the most dodgy sellers if they know they're making a good revenue for ebay. I highlighted ebays own policies to them (that even if buyer is made to pay own postage, if the item is not as described or faulty, the seller is responsible for returns costs). Beware. I will be writing to Ireland - EBay Customer Service, P.O. Box 9473, Dublin 15, Ireland to highlight the incompetent responses I've had and the downright preposterousness of the protection of a seller who blatantly lies and deceives. All they have done is told me to communicate to the seller when I've repeatedly had to resort to telling them that the seller avoids my queries, responds with hostility (referring to me as a 'troubled aggressive and hostile person to divert from refunding me the full amount promised).I keep pleasing with them to send the seller a message because communication with the seller is not an option and resorts to self-defence and avoidance) but ebay do not get involved, even when I've provided all the evidence (and the seller provided none to defend their own position). I suggest anyone who experiences poor customer service with ebay does that little bit extra and takes the same action, because this will only get worse and your buyer protection will mean even less for you and every other poor unsuspecting buyer who gets conned.