The site was purchased from a couple of times, years ago, as my dad wanted something from them and doesn't have access to the internet. Recently, believing that my account previously set up with them would still be active, an order was placed for two second hand glasses. Difficulty was experienced with logging in, with the website claiming that my log in details were not correct, so an account was registered with them, when a password reminder request resulted in the website claiming that my email account was unrecognized. Shortly after the order was placed, an email was received from ebay saying that my account had been suspended due to 'serious security concerns' (me having trouble logging in) and it would not be possible to re-register for an account. The energy of that email was very bad and made me feel that ebay was suspecting me of behaving inappropriately. When the glasses were delivered, they were very scratched and in a very poor condition. This was not described on the website and the scratches were not visible in the photograph. Due to not being able to log in to my account, the seller could not be contacted. When ebay's help page was looked at, it just invited me to 'log in for further help'. The order had actually been checked out as a guest on ebay, due to the problems with logging in and according to ebay's website, there should have been an access code in the confirmation email that was sent to me when placing the order, which would have allowed me to log in to see the order that was placed and, presumably, contact the seller with regard to the condition of the items that were delivered. There was no access code in the email, just a transaction ID and item ID. The glasses were returned to the return address that came on the outside of the parcel, with a handwritten note explaining why the seller hadn't been contacted prior to returning the items. It remains to be seen whether a refund will be forthcoming. My experience of shopping on ebay has been one of hassle, being accused of inappropriate behaviour (which was a very unhappy experience for me) and of not receiving the help, support or service that was needed. There were no contact details on ebay's website for me to email or telephone them; the only way to receive assistance, it seems, is to log into your account with them - they don't seem to have considered the possibility of someone needing assistance who can't log into their account or who doesn't have an account with them. If you're not already an avid ebay fan, they would definitely not be recommended for their shopping experience. Amazon has been shopped at for years and their customer service has generally been much better. Etsy, more recently has been shopped at, with no serious difficulties so far, so there are definitely better alternatives than ebay.