Absolutely disgusting. Sellers haven’t got a leg to stand on even when they’re in the right. Sold an item with an accurate description but because the buyer decided she didn’t like the item, I had to pay for return postage, even though in their policies it states when an item is incorrectly described the seller has to pay for return postage. I told the seller to just keep the item as I’d rather not pay an extra £3 for an item I wouldn’t not even receive back anyway because my old address from 2 years ago were on it, even though I changed it on my eBay account when I moved! But she sent the item back anyway, so I’m out of pocket with my item, my money and postage just because the buyer decided it wasn’t her style. When seeking help from eBay I was told to just ‘go out and collect it’ from an eBay ‘advisor’ without any concern that this may not actually be even possible? Disgusting and inconciderate. All they seem to say is ‘apologies this much be a discouraging experience’ so patronising and they couldn’t give a flying pig. I’ve been an eBay member daily for over 7 years and never have I been treated the way I have been treated by a company before. I will be sending a complaint for what it’s worth and will be deleting my account. AVOID. THERE ARE MUCH BETTER SELLING SITES OUT THERE WITH BETTER CUSTOMER SERVICE