Having massive problems with ebay that opted me in click and collect without me knowing, asking for authorisation or giving the chance to say yes or no to the option when listing the items...WHY I NEED TO PUT MY PASSWORD TO ACCESS MY ACCOUNT TO CHANGE SETTINGS, WHILE EBAY CAN DO THIS WITHOUT ASKING? I guess passwords are meant to exist to protect accounts, no?!?! The problem is that now 2 buyers have purchased items selecting click and collect ( which BTW I didn't even knew existed), I have post the items via royal mail ( as it was my selected shipping method), didn't wrote the click and collect code as I didn't knew it was a click and collect code and that was essential to allow buyers to collect the item....now buyers can't collect the items, have opened cases against me ( first in 10 years of selling on ebay) and have already spend two afternoons on the phone with ebay costumer service that said will fix things for me, but at the end didn't! One costumer has already been refunded from my account, while when on the phone with costumer service they admit it was their fault this situation and that ebay would refund costumers- if I wasn't opted in without me knowing, or at least I would have received a reminder on how to handle a sale involving a shipping method I haven't selected I won't have lost my items, the sale money and two afternoons. Very very unhappy on how the situation has been handled, on ebay modifying my account settings without previous authorisation and on how the costumer service said that I was right and would have been helped but actually didn't!