Would I recommend eBay - BIG FAT NO. After buying a faulty echo dot from hightechelectonics through eBay and logging on to your online chat 3 times I am still no nearer on receiving a refund. I was recommended by eBay to return it with proof of delivery which I did - It hasn’t made any difference what’s so ever. I have also tried unsuccessfully to contact Hightechelecronics.