Last company I want to deal with, a complete shambles when the slightest thing goes wrong. Impossible to contact ebay by email and when you phone nobody can understand your problem. In my case I ordered a dishwasher basket worth a mere £6.25 to be collected at an Argos store. After receiving an email from the supplier that the basket had been delivered for Collection I waited for Collection Code from ebay, After numerous phone calls to ebay for a Collection Code I was told lies that the item had not been delivered. To cut the story of this transaction short I received an email from eBay 3 months later with a Collection Code. No explanation that is the type of company they are.
I ended up collecting the basket and putting it in the bin,