I bought a sofa from a private seller on eBay who had not listed the correct measurements, even after I had explicitly asked if they were correct. The sofa did not fit in my living room, so I started the returns process as advised by eBay. The seller refused to pay for return delivery and eBay told me not to do so as it was his responsibility. They also told me on two occasions not to worry as they had 'got my back'. They hadn't. I waited for the given time and then escalated it to eBay. They immediately said I didn't qualify for a refund and closed the returns process. They didn't even read the communication between the seller and myself, because their response said the damage could have happened in transit. I never claimed there was any damage though, just the wrong measurements. I'm so disappointed and upset with this whole situation. I've lost money and been caused a huge inconvenience, but eBay just don't care. It's really put me off using them.