You as seller don’t have any right. I recently soled nearly originally £200 worth Carrara sunglasses. As the buyer didn’t receive the item I was confirmed by Hermes that the parcel has gone missing . They directed me to seek compensation from EBay as I need to refund the buyer. After stressful weeks dealing with dissapointed buyer,Hermes and eBay at the same time they end up refund the money back to buyer from my account. Didn’t take in to consideration that I provide them with tracking number and it was totally not my fault at All . It fact the final decision theys that no tracking number was provide( which is incorrect) and that eBay promeses Money back guarantee for buyers. I wish I never try to sell those glasses on EBay . I end up loosing the sunglasses, the money plus one month of stress for nothing !!!