How many times in the last years, all of my items has been missing a lot. This time I claim my missing item and they didn't even refund my money for Case #5196855582. They come back to me so fast within hours and leave a message regarding what happen. But, they don't seem to bother and follow whatever notification that is listed on their website. Do not even bother to order from them, I was their customer since 2013. Once, it is out of their hand and given to the mail carrier. Your item listed as it was delivered, and you didn't get your item. Close your account right away and dont even bother. They are just giving the sellers our money without your item being send to you. You might be lucky sometimes when you get them. I'm their customer for too long and how many items end up missing. I buy the item again and was received the same result. Their full of BS. I rather spend more on Amazon because your value as customer and they make sure you got your item. How many times they replaced my item? They even send them to me using their own delivery service. I been loyal for too long. I am closing my account because they don't even try to contact you or ask more questions out of you. Even you already leave messages or notes from the box they provide it to you when you claim the item wasn't never received. Don't trust their Ebay money back guaranteed at least your "qualified" like how they think you would then you get your money back. But, I wouldn't waste my time if I was you.