As a seller if you sell an virtual item and have ebay messages proving that you have sent the item ebay does not take responsibility if the buyer call paypal and opens a unauthorised transaction you willl not be protected buy paypal or ebay seller protection they will both say the other is liable. also one of there accoutn specialist decides that i am in the buy reading ebay messages and says i should open a unpaid item case but few days later the completely deny the fact the colleague has said this and im down £160. ebay customer service is terrible pay a pound extra and use amazon atleast they care about who is doing transactions on there platform. they cant even admit they have a loophole in there platforms system.