I sold a keyboard on eBay for £80 Buyer said Alt key is not working and he wants to return this item back to me. i said ok please return it for full refund. he sent this back to me using service parcel to go, and the parcel to service damaged the keyboard during the return. i have contacted ebay and Ebay give buyer £80 refund, i have made appeal spending hour on phone with ebay but ebay is not agreeing to provide me with any refund and they have downgraded my account to below standard, so now i'm being charge 14% fee , i will say its not worth selling on ebay, (Case id 5200286294)