When buying something like a bare root tree that can't be seen to be good for sometime as you have to wait some weeks to establish that the tree is alive, leaves the buyer with no protection from Ebay. Try and make a claim and you are out of time, result NO REFUND. Ebay needs to use common sense when dealing with complaints of this sort of product, It allows the seller to send any rubbish out without any fear of having to give a refund!!!!!