If I could give it a negative 12 I would. I ordered a ceramic black bear cookie jar. the seller was an Asian company. I needed it for a gift. The item came quickly. However it was the wrong item and it was broke. I received a Honey Pot cookie jar. The bee was broken off. I called ebay. They said I had to wait until the seller contacted me. Two days later the seller writes in broken english, "we noticed you receive wrong item. Please send a picture. I am unable to answer the email. I call Ebay again. They say i have to wait 5 days and then have Ebay itself resolve the issue. I was unable to answer the email as i checked out as a guest. All the while my intention was just to reorder the correct item. Time was running out as it was a gift. I waited and today called Ebay. The lady said I needed to get approval from the seller for the return. I again say I cannot send them any email as the email wont take my answer. In addition I did not have the capability to send a picture. I do not have a camera phone. The consultant basically talked to me like I was stupid and how in the world don't i have a iphone. Suggesting I use a friend's phone. I was getting upset at this time as All I wanted was a replacement and I would have sent it back a week ago if they would have let me. she just said they could not refund me. I am now out 40 bucks and do not have a gift for my friend. I told her i suggest she post that there are no returns without a picture. She hung up on me. NICE JOB EBAY.