Seller is always in the wrong - buyer can get a refund on item and they are hardly questioned. My buyer was concerned as her item apparently smelled - considering I came from a pet free/smoke free house and that it was a brand new item - was a very poor excuse. The buyer never even replied to my last message that I sent when trying to resolve the problem but instead sent the issue for further escalation to ebay and I am honestly disgusted with the way ebay responded saying that I should issue a returns label to the buyer, the buyers story changed when I messaged her and suddenly she was offering to pay for the return - clearly something strange is going on and I suspect she has mistreated the item. It also clearly stated on the description on the listing that NO RETURNS WERE ACCEPTED however ebay have clearly presented how little sellers views mean as this buyer is allowed to return the item even though her case is very poor. I ADVISE EVERYONE TO STEER WELL CLEAR OF EBAY they have a poor and inconsiderate seller service.