Swiftly_Adequate
I have been with Ebay for over 10+ years & I have now realised as a trusted buyer that Ebay has no respect & that is also not protection for buyers. I recently bought an item from a seller not to far away in Worthing UK. I am based in London, postage was 2nd class. After 2 weeks waiting item still not received so I contacted them, they stated that due to postal issue mail was diverted & I should wait a further 5 days. I waited, no item. I again grew concerned so contacted them again stating it I should have received it by the 2.5 weeks passed. A few hours later they gave me a full refund. (Fair enough). As Item was required by myself I decided to replace order again. within minutes again seller refunded, so I contacted them again they stated that because I did not receive the first item there is a problem with my address & under there policy they wont ship there. I live in London on a busy business Highway & receive post daily so I really dont see what there issue was about. So I decided in that case I would reorder & have item sent to another confirmed address which used a different delivery office only to find out this company block my account from future orders & sent me a message stating that now I would not have to wait 2 weeks. This I found disgusting & very unprofessional. I decided to order items from another company which I received in 3 days. I decided to contact Ebay as I felt I was treated unfairly as I also left NETURAL feedback towards this company for this conduct, I felt this fair as Negative feedback would in this case be unjust. Ebay Customer services felt that my actions were justified. A day later upon checking sellers feedback I noticed that my feedback had been removed so I recontacted Ebay who stated because I received a refund the system automatically will remove Neutral or negative feedback entered & that this is automated but due to the second shipment also being refunded I have the option to leave feedback again & that will not be removed if Neutral or negative. After 5+ days I left honest feedback. A few days later I check feedback left only to find again that it was again removed. I find this disgusting & unfair towards buyers & if after 2 weeks waiting & wasting buyers time & not able to leave honest feedback without it being removed I find very unfair. I had to order from another company after 2 weeks which also affected my business as I was let down by this company & I dont have a say, I find that very unfair. The seller in question as Im sure I have a right to say was earlscustoms. I will contact Ebay again to find out what there excuse is this time for the removal of there feedback and I do hope that this seller in the near future seizes trading.
4 years ago
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