I’ve been buying and selling on EBay for 12 years, I had 100% great feedback until a buyer got mad at me for canceling & I refunded his purchase. I called to complain and have it removed, but because I missed the 90 day rule by a few days? They could do an not over ride,not even a supervisor.2. eBay use to be user friendly, notsome It nuts have made it a mess.3.like the previous reviewer said if’s seller has great feedback he can get a negative feedback removed,with in 90 days even if he’s a crook.3. eBay has raisers there selling fees along with PayPal.4. It is true a buyer can rip you off, Example: he buys a antique vase from you and returns a similar broken one back to you, ebays buyer protection, always with the buyer except they’re with the seller on feedback. They also only give the really low fees to the power sellers, so EBay is no longer cheap to use to sell because the new guy will have to pay higher % of fees.last but it least when you call customer service they are nice but English is not their first language , so most of them barley understand what your saying and they have almost no power to do anything it’s like they are reading off a prompt, index cards?!? The Answers to your??’s managers have no power to override,Anyway to make along story short, I still like to buy on EBay, because of the things you can find,)but selling has become expensive, difficult,(do to due to updates, you have to be a computer expert? It’s a lot harder to navigate selling then 2 years ago, and 2 years before that, it was like somone was trying to justify their jobs by changing just for the sake of change?!!?’leave well enough alone, what happened to “if it’s not broke, don’t fix it?) although I heard from another seller ebay is better than Etsy. No wonder Facebook market place and offer up are doing so well.