Had good experience with eBay for a while until got a scammer buyer. Purchased authentic Chanel brooch and in 10 days (!) buyer requested a return , saying it didn’t seem authentic. Buyer reported me as well . WTF? I accepted the return same day and provided with return label . Buyer never sent my brooch back and never responded to my messages. In 3 days eBay automatically returned her money ( of course from my account ) and I didn’t understand why, since I handled the return properly .When I called ( multiple times) to customer service to discuss my issue , I got only answer , that my account is suspended and they couldn’t do anything for me. Great! So, anyone can report anything , get the money back and keep your expensive item ( steal it ) and you as a seller have no protection at all. I am very disappointed and don’t feel comfortable to sell anything on eBay and don’t recommend to anyone . Of course you can probably sell something you don’t mind to loose , but never sell expensive staff here - you might regret it really bad. The policy is fake on eBay - even toy note - no returns in your post - it means nothing, because buyer can tell “ the item is not as described “ and can request a return anyway . Such a rip off ! They help scammers to steal and get away .. As a buyer - you are neglected and helpless ...