Yes, I HIGHLY agree that returns/refunds are VERY difficult to obtain. Ebay allows sellers a lot of rights, but it appears as though consumers have very little say and room (other than 1 hour) to change their minds if they want to cancel their purchased item. Ebay allows the consumer only one hour, but sometimes it can take a little bit longer to decide if you really should have made a purchase on such item. Once the hour passes by, the soul decision is left upon the seller if they choose to refund your money or not- even if you leave SEVERAL emails to the seller to CANCEL the transaction, the seller may portray as though they do not see the 'canceled email' and may proceed with your order anyway. Even if you call Ebay to let they know the issue, they will tell you that it "is up to the seller to refund your item or not" and they they possibly give you runaround. I will also say that Ebay's supervisors need to all be on the same page and also educated about their company's policies, otherwise, they will most likely tell you fifteen different things. I have dealt with Ebay since approximately 2008-2010 and I have just about decided to let Ebay loose for now. I can just shop Amazon, Wal-Mart, or other stores via online that allow easy refunds/returns and be happier!