eBay end a case against me. They did nothing to protect me and now I have probably lost my merchandise. If you're unlucky and you sell to a scam, eBay won't protect you.
So here are the details of my problem. I sold a RED Valentino skirt to a lady and when she receives it, she claims that it's not authentic because the tag of the skirt it's inside and it's in plastic. Plus that brand doesn't have those kinds of tags. She hasn't collaborated at all, all she cares it's what eBay will say.
First of all, she provides two photos. In the picture, you can clearly see that the tag is made of fabric. There's no plastic as she claims. Secondly, no brand will put their tag outside especially when it's a cocktail cloth. To finish, I provide a direct link to the website of the brand. It shows a dress, we can clearly see the tag which it's the same but bigger because it's a dress.
So when I provided all that, eBay did nothing else than ask me to do the refund and pay for the shipping fees to have my merchandise back. They say that they are also protecting sellers but this is only words. They were not able to say that my merchandise isn't authentic but didn't leave me other choices but loose everything. I won't buy or sell on eBay anymore because they won't protect me if something like this happens. I was lucky before that case. All the buyers and sellers were honest so I didn't have any problem but now I can clearly see how they manage our problems. They support scam so good luck if you're honest and you do business or even buy here.