Crap. Buyer protection is a joke and the customer services are willfully unhelpful. I bought an item of some value and it arrived not as described. I opened a return case and I used the pre-paid return label supplied by eBay; this label was marked a "tracked 48" and I got proof of postage at the post office. To cut a long story short the item did not return back to the seller. The eBay return label is NOT a fully tracked or insured service like "special delivery" is. Royal mail can't find the item and eBay will not refund me as I can only prove I posted the item, I can't prove it has been delivered. Well I used the service THEY provided, it was their pre-paid return label, surely that means they are responsible? No, not according to eBay. So I'm out of pocket. eBay don't give a crap.