Just another liberal American bigotry company that protects the fraudsters. Not complying with the distance selling act that says, yes you can try the product, but you have to return it in the same state.
Even with evidence, they have an automatic system that will approve the buyer, just because he sent it back, gives the buyer all rights for a full refund.
There are ways to protect you, but not automatically, you have to opt in for seller protection and that costs money.