I am a seller. I sold an item “for parts only “. The customer apparently didn’t read that. They complain to eBay and requested a return. I explain to Ebay that I shipped the item exactly as I represented the item. They did not allow me to contact a live person. They just automatically took the money back from my account and refunded it to the buyer. I think they have a terrible customer service. You can never get in touch with a human being to discuss the situation