As I am writing this review I am still waiting to hear back from customer service. I have made 3 phone calls all with extended wait time 30min+, 2 emails and still nothing. On the fourth phone call I spoke to Jordan who would/could not help me and informed me no manager would talk to me with my complaint as it was no worth a manager's time. I made an online order, they have sent me the incorrect game and it is up to me to return to a store for a refund??? They would not assist me with this fault that was clearly on their side or even refund me on shipping. The worst customer service I have ever received!