I used to have nothing but good things to say about EB Games up until 2-3 years ago Have not bought a thing from them for this amount of time! Guess they just programmed their stuff to say that looks like a wear and tear issue never used the item till one day decided to pull it out of the box three uses later it broke I was six months down the track and clearly, you could see it was a product manufacture issue where the plastic on the turtle beach headset was faulty. bad customer service! I feel really ashamed that I used to spend 15k plus at this store a year beforehand. I will never buy anything from here ever again. This is just an example of four items I brought back for shame EB this is just appalling. Can't believe I wasted so much money in this store. they never even replied when this issue was raised in store. When the manager said would hear back from EB head office within a couple of days. Just Saying Don't waste your time or money on these sores just shop around and get it elsewhere, cheaper and under a better warranty!!!!