I received a wig that was defective. It had a middle closure that was sewn up so high it looked like a ponytail in the middle of the wig with weft showing as the ponytail holder. I emailed these people over 10 times and used their live chat twice. Both representatives were rude. Told me they didnt get my emails. After verifying the email on the website and the agent by chat they still claimed to not get my emails. Told me my email service was messed up. So I forwarded the message chain and copied 4 people on there and got 3 responses, so the email worked. Their email never returned back an error to me. They dont have a live phone operator just email and chat. I spent hours trying to plead my case and sent images through the chat all for them to say they would send me an email with the case information and I never got an email. One of my wigs was nice the other a waste of 40 dollars. I will never ever again buy from them. Customer service is horrible and they scam and are disrespectful and lie.