I spent over $200 on a human hair lace front wig and once the package arrived, I opened the box and there were 1-2 tears all over the lace front!!! I sent pictures to their customer service team and they asked me to send the wig back so they can exchange it. I sent it back and they said because they didn't receive it within 7 days, they will not exchange or refund me my money! I spoke back and forth with their team, via email, for 6 days before they sent me a return label! So of course they didn't receive it within 7 days! PLUS I had to pay for shipping. Horrible company! $200+ out the window. Will never order from that company again.