Google Review for Ebonyline.com: I have been a loyal customer of Ebonyline for over a decade, but enough is enough. Over the years, I have received several subpar units — some that I simply threw away, gave away, or tolerated despite the poor quality. Unfortunately, the situation has gotten worse, not better. Most recently, I received another defective unit — a Bobbi Boss product that was drastically different from the quality and construction I paid for. When I contacted Ebonyline, they dismissed my concerns as a “slight variation” and offered a token 10% discount — an insult given the premium prices being charged for inferior products. This is not the first time I’ve raised concerns with Ebonyline, and in every case, there was no real resolution. Their repeated failure to stand behind the products they sell shows a complete lack of respect for customers. Because Ebonyline refused to properly address the situation, I escalated the matter to Midway International Inc., the distributor of Bobbi Boss. Their sales team acknowledged my concerns and has promised to escalate the matter internally — something Ebonyline should have done from the start. At this point, it is clear that Ebonyline cannot be trusted to consistently deliver quality or customer service. I have also filed a complaint with the Better Business Bureau and am taking further steps. I strongly caution anyone considering purchasing from them: Proceed at your own risk.