I feel compelled to share my disappointing experience with Ebury, particularly with their Key Account Manager, Patrick. I initiated the account opening process with Ebury on December 11th, and from the onset, it has been nothing short of frustrating. Patrick requested documents, which I promptly provided. However, despite my efforts, communication from Patrick's end was sorely lacking. I made numerous calls and sent SMS messages, only to be assured that the delay was due to the involvement of other departments, given our entity's newness. After the Christmas period, I followed up with Patrick, but to my dismay, received no response whatsoever. Subsequent emails were blatantly ignored. This level of unprofessionalism is truly disappointing. If this is the treatment I receive before any issues arise, I shudder to think how they would handle any future problems. In light of this experience, I cannot in good conscience recommend Ebury to anyone. Their disregard for timely communication and accountability has left me with a lasting negative impression.