“I feel compelled to share my disappointing experience with Ebury, particularly with their Key Account Manager, Patrick. I initiated the account opening process with Ebury on December 11th, and from the onset, it has been nothing short of frustrating. Patrick requested documents, which I promptly provided. However, despite my efforts, communication from Patrick's end was sorely lacking. I made numerous calls and sent SMS messages, only to be assured that the delay was due to the involvement of other departments, given our entity's newness.
After the Christmas period, I followed up with Patrick, but to my dismay, received no response whatsoever. Subsequent emails were blatantly ignored. This level of unprofessionalism is truly disappointing. If this is the treatment I receive before any issues arise, I shudder to think how they would handle any future problems.
In light of this experience, I cannot in good conscience recommend Ebury to anyone. Their disregard for timely communication and accountability has left me with a lasting negative impression.”
“Shocking service. Closed our account with no notice and froze our funds. A representative blamed it on the recent investment by Santander. Their knowledge of AML/CTF risks and regulations is poor as evidenced by our experience with their due diligence process. Despite providing all requested KYC material they have not returned our funds for over 4 months. A simple Google search reveals hundreds of similar victims of Ebury’s thieving practices.”
“Shocking service. Closed our account with no notice and froze our funds. A representative blamed it on the recent investment by Santander. Their knowledge of AML/CTF risks and regulations is poor as evidenced by our experience with their due diligence process. Despite providing them with all requested KYC material £70,000 has been frozen for 4 months and they refuse to provide any explanation or information. A simple Google search reveals hundreds of similar cases are being reported from around the world.”
