The website was very good for finding and choosing the items I wanted and all seemed fine until a day or two after I placed my order when I received emails to say that my order had been cancelled because of the need for a security check. I was annoyed because I had told my children the latest expected delivery date for their new laptop and they were clearly now going to be disappointed. Also the new delivery date would be when I was back at work so was not so convenient. Had there been any warning that this security check might be required I would have avoided creating expectations and would have checked my emails regularly: as it was I had no idea this might happen and did not check my email for several days unwittingly causing further delay. I am not entirely sure why a security check is needed because I believe that my credit card company protects me against fraud and I was not comfortable about sending the ID required, however, the thought of having to go through the hastle of reordering and concern that without the help of my computer savvy brother-in-law I might end up purchasing the wrong thing led me to cooperate with the security check. I then received another email saying that I had not sent all the necessary info: apparently the instruction to send "A scanned colour copy of the full picture page of your passport OR picture card of your UK drivers licence along with your passport or drivers licence number." means that I have to send scanned copies of both my passport and drivers licence - so why is there an "OR" in there? I rang the company to check this and they were insistent: I conclude that either someone made a mistake and didn't want to admit it or the instruction is misleading. At last I received an email to say that I could now reorder the items, however the company really doesn't make it easy as there seems to be no simple way to reactivate an order. As far as I could work out I had to go right through the system again AND I ended up having to pay an extra £5 which is outrageous AND I can now expect delivery at least four days after originally anticipated. The only reason I stuck with it was because my brother-in-law had helped me choose equipment when I had no idea where to start and I was worried that I would make a mistake if I tried reordering from someone else when he couldn't be around to help. In conclusion I shall try to avoid using ebuyer.com again.