Customer services were polite enough but overall completely ineffective in dealing with non delivery of my package, after having waited over a week and spending a lot of my limited free time chasing customer services and yodel they've given up trying to deliver and I've been told to go and collect my parcel from the yodel centre - a five hour round trip!! Needless to say I won't be doing this so I now have to wait another few days before my purchase is returned to ebuyer and I can get my refund. From my experience so far I don't hold up much hope for a refund of my delivery charge of £10.98. Also how does a phone qualify as a "big package" for the highest delivery charge???