As a company Ebuyer are let down by the couriers they use who do not turn up and then send item back to Ebuyer. CCTV is a great weapon for lying couriers who do not turn up! Laptop ordered with plenty of time for delivery in time for my sons Birthday. Ebuyer unable to assist in Laptop replacement due to courier being effing incompetent and can only refund when item received back at there base as I apparently refused delivery at the door! Would not let me drive up to there base and pick up said laptop which I was willing to do at my expense to avoid dissapointment. One very sad son as this was to be his birthday present and one very angry Father!