I have been trying to resolve a problem with this company for days now .. They use the dreaded Yodel as their carrier ! They are adamant they delivered a laptop which did not arrive , they have zero proof of delivery but are now refusing to give me a refund. Their customer service is pathetic , they do not resolve anything in under and hour and cannot even be bothered to call you back when they say they will. When you ask to make a complaint they fob you off with nonsense ! No defined complaints procedure on their website either .. Absolute nonsense .. I will never use them again .. My advice , buy somewhere else .. ! Its taken so long I purchased a machine from laptops direct .. Arrived next day with DPD , driver came to the door and took a photograph of the delivery.