A Kalam
I’ll leave it to the reader to decide the stars. Due to urgency I made a quick purchase of Lexmark MC3224 printer for our busy office. Bought it on the 6th July 2021 after couple of days it had to be returned due to software and a problem with the duplex system. It took about week to ten days for the collection and replacement. Got a replacement, but this time issue with the screen. So called the business helpline and was on hold for 45 min for some sort of approval. When approved, I get told to call Lexmark as it’s under warranty. After several discussion and letting them know that it was still within the 28 days then they accepted to give another replacement or a refund. Replacement could take up to another two weeks, as the faulty has to be collected and checked again before another can be sent. It was purchased for an office, and we’ve been without a printer for nearly a month. I really don't think it’s wise to make any business purchase from Ebuyer, as a business customer to do not get any help what so ever.
1 year ago
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