Mark Boyle
Would never buy from again Purchased a Motherboard and CPU as well as GPU and other items, spending around £2500. When everything arrived, I put it all together and found out the Motherboard was faulty (dead). I used another Motherboard from another project to complete my build and get everything working. I contacted the company and they asked me to send it back along with the CPU, I explained what I had done and that I didn't want to send the CPU back as I would be without a PC. They insisted and asked me to take photographs of the pins as well. Then they refused to let me send back any of the items because I had used thermal paste ( as you need to) on the CPU and they said I had invalidated the warranty. When I appealed against that decision I received a terse email stating there was no appeal procedure and it was tough. Needing my PC I ordered a new motherboard from Amazon which came next day, and and reassembled my PC and everything is now working brilliantly. I left a review on Trustpilot of and was contacted by their customer service team, stating that they had changed their mind and would accept both items back if I would remove my bad review. The problem is that they want me to send the CPU back as well as the Motherboard, because it was a bundle price. I have told them that I didn't want to send it back because I would have to 1,strip my PC down, 2, be without my PC while they do a refund 3 wait for the refund, which looking at other reviews could take weeks. 4 order another CPU and have to take time off work to wait for it to be delivered. This is all a massive inconvenience which I could to without. All I want is a credit for the Motherboard, I'm not after compensation, I just want what's fair but they insist that as it was a bundled price they have to have both items returned. I have no idea why, the came in separate boxes, why is it so hard. They have no interest in customer service only their procedures Can't they understand that I have already been inconvenienced, Why do the need to make it worse
11 months ago
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