Tristan
On 26th November, I ordered a CPU and motherboard for £592.95. This is a fair amount of money for me to spend on these items. The website said that the motherboard awaiting stock which was due in "26th November". I was able to select a delivery date of 29th November for this order. On 27th November, the item still said it was out of stock so I emailed in. On 30th November, I had not received a reply so I emailed in again. I had not received a reply by the following day, so I rang up and after 10-15 minutes I spoke to someone who checked and said there's absolutely no details for when the motherboard will be back in stock. However a few hours later, I had an email back saying the item was due back in stock on 17th December. This was too long for me, so I asked for a refund on 1st December - which was processed on 2nd December. I was told on the phone (when getting the refund) that the transaction was pending so the money would be returned to me "in 24 hours". On 6th December, there was no sign of my £592.95 refund so I emailed in to chase this up. I received a reply saying that it will take 3-5 working days. On 9th December, there was still no sign of my £592.95 refund, so I emailed again and they said they'd check with the relevant team. I had no reply, so today (10th December) I chased again and was told the "refund" was processed fine, so I should check with my bank. I checked with my bank, who said there are no "pending refunds". They said to check with ebuyer. I emailed back, and was instead told this was a "reversal" not a "refund" as they previously said. They said I should check with my bank (again!) I checked with my bank, who said that there IS a pending reversal - but ebuyer's payment was taken as a pending pre-authorisatin, which holds the money for 31 days. So as it stands, I won't get my £592.95 back until the New Year. This is not acceptable. I have been: 1. Given 4 different delivery dates for my motherboard. 2. Told my "refund" was due after 24 hours, then 3-5 working days 3. Told my "refund" was definitely made 4. Told it's actually a "reversal" not a "refund" 5. Told I should have my £592.95 back already, even though apparently this isn't actually due until the new year due to how ebuyer handle their payment transactions. A very poor experience. Hopefully I get my money back soon...
6 months ago
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