Wiggle out of warranties Bought a Asus GPU from Ebuyer, all was well until it started drawing to much power, burnt out 5 HDMI cables, melted paint off the back of my case, gave off sparks and HDMI ports died. Asus do not deal with issues and said to send it back to the retailer. Sent it back to Ebuyer hoping for a fix or replacement. Due to the melted paint on the backplate of the card they claimed the warranty was now void as it was liquid damage done by myself. I sent it back with the PCI cover on, this was not removed for testing and their 'technician' admitted it was not tested, 'we didn't need to, we just looked at it.' Curious as to why they would lie to this extent and knowing there is a shortage I asked if they repair cards at a charge to myself and my response was, 'no and we wouldn't be able to get the parts anyway.' When I send it back I had a feeling they would try to wriggle out of the warranty due to these components currently being double the price and there being a shortage of parts and I was correct. Used Ebuyer for years, family have for their jobs as well. None of us will use them again.
2 years ago
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