1st My laptop arrived faulty. I requested a replacement. returned laptop and 4 days later was told it had been sent off for repair. again I requested a replacement. They finally told me it couldn't be repaired. they have sent me a replacement. then I get told there is no replacement. to re-order something else. Told I couldn't get one at a higher cost due to the messing around they have caused. Finally found one cheaper and requested it be sent out. told I had to order it myself. This is now 2 weeks messing me around. so finally I ordered the replacement and checked my account. it showed the money had gone out of the credit owned. next day. told the order has been cancelled due to wrong account details. Also told my money had been refunded. checked my account. no record of me ordering the new laptop and I'm still in credit for the full amount of the first one. Customer service sucks. wouldn't bother ordering again, except I need a laptop and I can't afford to wait for them to refund me in full. They have me over a barrel.