I used to select Ebuyer as my first choice online merchant, until I had a disagreement with them in July 2008 about who paid for a returned product. I tried to resolve the issues with a faulty product and it involved the manufacturer. I decided to give them a second chance in January 2014, and make use of the January 2014 free-next-day-delivery offer. In general, it is easy to shop at Ebuyer. There is a good choice of products, prices are competitive, and they usually deliver within the agreed timescale. In the past, the products have been packed securely, and the online tracking has been accurate. I am awaiting my goods next Tuesday and I am confident that they will arrive as agreed.