placed an order for a gameing pc , when arrived there were problems with unit, i felt that ebuyer took little responsibility ,would not swap for a working unit like for like , asked for me to send it to be fixed etc,being as this was brand new and not working out of the box i felt this was an unfair way to handle the problem , in the end i was helped by zomstorm ,that being said you would strugle to find items cheaper else wear , i will continue to use ebuyer . how ever ,eg if you brought a kettle made by morphy richards for eg from currys and it was faulty out of the box currys would not expect you to chase morphy richards to solve the problem ,but simply refund or exchange the item.ebuyer policy in this instance is poor at best.