Lewis
Yeah, I mean, they *used* to be good. About 5-10 years ago. I've had a couple of bad customer service experiences with eBuyer. Most recently, I ordered a motherboard that was missing some key screws. When I contacted eBuyer to ask what to do, I received a curt response stating "missing parts need to be notified within 7 days". Firstly, the screws in question (or rather the places where they should have been) were concealed behind a heat sink which can be (optionally) removed. So eBuyer are suggesting here that I needed to completely disassemble the entire motherboard within 7 days of delivery to check for screws that I didn't even know should be there (I discovered that they were missing when I came to fit the device). Secondly, you can't enforce a window like that against consumers (see the Consumer Rights Act re: the right for consumers to reject faulty goods). eBuyer obviously know this, so their reply was an attempt to mislead me and hope I go away. I expect that they send the same response to any consumer making a similar enquiry - knowing that it breaches the CRA. Any support would have been better. I'd have accepted some guidance on where to *buy* replacement screws (even though I shouldn't have to). Instead I just get an attempt to mislead me. Just buy elsewhere. You don't want to risk eBuyer's "returns policy" (or lack of same). Amazon is usually much cheaper, and you can send things back easily and hassle free.
5 months ago
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