Awful customer service. The company had shipped me a faulty computer, after months of dealing with power failures and random turning on and off, the computer blue screened, and failed to turn on once more. After getting sent a replacement power supply, to no avail, we send off the computer a few days later. Only for the customer support to FORGET to get someone to pick up the computer, for another ONE AND A HALF WEEKS. At last, they arrive and take it away. After a further two weeks of working with the computer, it was sent back on Monday the 14th. Without the SSD, without windows. I contacted the company, and they said they'd get at it right away, except the only person that was told to find it, was off sick for the week... The next week, I am told that any lost data is MY responsibility... this is not lost data, this is the company losing my physical drive, falsifying their claims. Now, the company has "escalated" the issue, and I'm sat here waiting to get a working computer back. Day 49, hour 1176. Awful service.
1 year ago
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Alice, Customer Support

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