Michael
Absolutely terrible service. Rubbish website with little bugs that make using it very annoying, e.g. saving a wish list doesn't save the quantity so if you put it in to a basket you then have to update every item with the quantity if more than 1, tagging/categories for items is inconsistent so filtering things doesn't always show all the items that apply. Prices fluctuate constantly, every day over roughly a week something I was looking at was a different price. Called to ask about a laptop part, guaranteed I'd get a call back that same day. No one ever called back. Made an order for over £3000, cancelled by ebuyer out of the blue, not given any time to resolve the issue, and all items including low stock items put back for others to buy. I called up to ask if they can reserve the items or speed up sorting the issue but no. So as you might expect, one of those items, a £1000+ laptop with only 1 in stock was bought by someone else in the meantime. Now it's discontinued. Except, this wasn't updated on the website, so it still showed as in stock and I was able to purchase it and pay for it, with a confirmation that payment had been taken and processing for delivery started. Not so eager to contact me though that the item wasn't actually in stock, I had to find out by chance when I went on to live chat to ask about a different issue - links not working in the order tracking page. Still no email about the out of stock item hours after. It seems that they planned to just deliver what they had and let me know later about the rest. The order was split in two deliveries, the items that were coming with the laptop were also not going to be delivered because of this issue even though we paid extra for next day delivery. Also they can't call me to notify me of the issue because they are 'an online company', despite me talking on the phone with them numerous times. Used live chat to complain about the terrible service, no acceptance of wrong doing, no offer to compensate, you could tell the person I was talking to just wanted the conversation to end, putting in no effort to be helpful. He said he'd email me tomorrow to let me know what my options are, will see if he actually does...I doubt I'll use them even if they offer me a discount. I would not recommend you wasting your time and giving money to a company that will make no effort to treat you well.
5 years ago
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