i have indicated poor in relation to the initial sign up process. I am running windows 8.1 with up to date browsers. I have the normally things allowed such as java and cookies enabled. I am not running through a complicated firewall. when you enter the purchase screen it asks if you are an existing customer, if you then click no, you would expect it to go to a sign up process it doesn't. After attempting to refresh the screen it still does not work. it then went in to what looked like the account page , but when you click on anything it just took you back to the initial sign in page. for you info i tried to sign up on chrome as well as internet explorer. I did not try it on Firefox as it is not installed on my machine. I don't know if you are aware of this glitch, or if any one else is experiencing it, so i though i would let you know. On a positive: your customer service rep was fantastic she signed me up over the phone and i have made my purchase. You platform looks user friendly and its great you can easily send you purchase to another address, other than the billing one. the purchase was for my mum so it saves me the drive taking it over there. thanks for you time in reading this feedback, hopefully it has been of help. stu