I use e-buyer regularly, and have always found them exceptionally helpful, as well as efficient in allowing late order for next day delivery. However, today's showing was far from good. I phoned this morning for technical help and advice - and was told that someone would call me back to assist me. I explained that I wanted to make the purchase today, so would like to speak to someone early enough to order online afterwards - and was told, no problem. I called back after three hours to check that they had my number and re-emphasize that I wanted to speak to someone today - and that it was starting to limit my time. I was told that they would pass the message on, and that someone would call me. At 5pm I called for a third time - and was told that call-backs can take up to 48 hours....! If I had been told this at 11am this morning I would have found another way to make my order. Instead, I've now ordered too late for the cut-off time - and my goods won't be delivered for another 6 days, due to the long weekend. I am very annoyed - today's showing is certainly not up to e-buyer's usual very high standards.