First order I placed was to parcel motel - a reputable courier service that deliver to ROI from NI. Order cancelled and account closed without any explanation. It took me 2 days to get my account reopened. Customer service unhelpful - supervisor - yes the one with the american accent - couldnt suggest a solution, disinterested in helping legitimate customers (who can prove their identity and are willing to assume financial risk of fraud). Customer service trainer - a suitable method of dealing with concerns is not repeating the same garbage over and over in 3 minute diatribes. I would also suggest your customer service agents actually listen to what the customer is saying - between the diatribes and repeating myself I wasted A LOT of time on the phone. Thanks