Stephen, Group Operations Manager.
Absolutely shambolic on this occasion. Placing order saw ebuyer had our old office address as billing address, website says just correct in checkout, so carefully made new address our billing address and delivery address. Order came through on email a few mins later to wrong address. Immediately left eNote saying critical comes to new address and paid premium for critical next-day delivery. No response, couple of hours later next email says despatched - to old address. Ring up and they say eNotes may not be read for up to 48 hours - didn't say that on the bloody website though! Their systems so inflexible they have to carry on, deliver to closed site, wait for return to come back undelivered then deal with it. Absolutely useless and totally frustrating experience. Have never had a problem and spent thousands with ebuyer in the past but won't be doing so again unless they actually make the effort to sort this out. All "nothing we can do" and "its the way the system works", any system that is so rigid/inflexible to respond to customers doesn't deserve the business.
7 years ago
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Alice, Customer Support

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