Been Customer Of ebuyer since 2003 Spending £1000s pounds over the years, I was sent faulty Power pack, March 16th 2017 along with over £650.00 of other parts. I used return procedure, Replacement Item not received back until 13th April 2017. Yodel Courier Services lost the returns parcel.I had to wait numerous days due to Ebuyers policy of having to receive the faulty part before sending out replacement, This experience really spoilt my service with ebuyer my 14 years previous custom did not mean anything to ebuyer I feel very Let down and was very disappointed with the long wait I endured, Unfortunately ebuyer use Yodel courier service, Its the customers that suffer, Poor Service.