I purchased a number of goods from eBuyer with next day delivery. They broke the order down into two consignments, which is fine - however, they only delivered one consignment. I waited until the next working day to see if there was a delivery error, hoping the goods would arrive but this was not the case. I contacted eBuyer and asked about the delivery. They initially stated that a delivery was attempted on Friday but the facility was locked (even though the business is open 24-hours a day), and there was no calling card and no delivery attempt on the CCTV. They said they would arrange redelivery - which never happened. Becky Liddle stated they did not know who the courier was - and that it was all the fault of a third party warehouse. She further stated that "it is not possible for eBuyer to know who the courier is" - even though she had confirmed with the courier about the alleged Friday delivery? A week later, the goods had still not arrived, and after being ignored by eBuyer customer support I managed to finally get a response. They stated that there was an error with the address and therefore the goods could not be delivered - which is strange as the other part of the delivery was sent to the right place. They then blamed Paypal - but this argument was assuming that there was a separate billing address, which there isn't. In any event, they told me that the goods were returned for a refund - and now well over a week later, there is still no sign of the refund being processed - and eBuyer are once again ignoring the situation. The explanations for the missing goods have been inconsistent and dishonest. The value of the goods is in excess of £100. I was told "can't you just order some more" - even though that had failed to deliver or refund the goods I purchased previously. The battle continues...
6 years ago
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Alice, Customer Support

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